Call Center Representative - Night Shift

Fortune Technologies BPO is seeking dynamic and energetic Call Center Representatives to join their expanding team. Successful candidates will excel in managing customer interactions, delivering precise information, and consistently meeting daily performance objectives. Key responsibilities include professionally handling both outbound and inbound calls, adhering to established scripts and campaign protocols, identifying and addressing customer requirements with appropriate solutions, upholding high standards of call quality and regulatory compliance, achieving daily and monthly performance metrics, and meticulously documenting all call activities within the system. This full-time position operates on a night shift schedule from 7:00 PM to 5:00 AM, offering a market-competitive salary, performance-based incentives, and opportunities for professional growth.