Customer Delivery Driver - Tesco, Whitstable

JOB DESCRIPTION & SUMMARY: Customer Delivery Driver As a Tesco Customer Delivery Driver, you are a crucial ambassador of our brand, directly connecting our valued customers with the exceptional service and quality they expect. This dynamic and vital role goes beyond transportation; it's about delivering an outstanding customer experience, fostering positive interactions, and ensuring every order arrives seamlessly and efficiently. You will be the friendly, reliable face of Tesco on the road, empowered with autonomy in your route management, all while benefiting from the continuous support of a dedicated team. Embrace a varied and engaging work environment where each day presents new opportunities and challenges. Key Responsibilities: Vehicle Operations & Safety: Conduct thorough pre-delivery vehicle checks, maintain stringent cleanliness standards, and ensure the safe and optimal operation of your delivery vehicle. Efficient Order Fulfillment: Accurately load and organize diverse products, meticulously delivering customer orders within designated timeframes and optimized routes. Exceptional Customer Engagement: Proactively interact with customers, providing professional service, addressing inquiries, managing order adjustments, processing substitutions, and facilitating refunds with a focus on problem-solving and maximizing satisfaction. Product Integrity & Care: Handle all products with the utmost care, ensuring their integrity from loading to delivery. Route Management & Punctuality: Independently manage daily delivery schedules, prioritizing punctuality and efficiency to meet customer expectations. Brand Representation: Uphold Tesco's reputation for excellent service, acting as a friendly, professional, and reliable point of contact for our customers.